FAQ’s
Got questions? We’ve got answers.
Simple stuff to keep things smooth, honest, and lekker.
About OTnq
What does OTnq stand for?
OTnq comes from the Outeniqua Mountains — the heart of the Garden Route. It’s where our story started, inspired by the outdoors, the coast, and easy-living vibes.
Where are your products designed and made?
Every OTnq piece is proudly designed right here on the Garden Route, South Africa. We work with local partners and suppliers where possible, who share our passion for quality and comfort.
What makes OTnq different?
We blend lifestyle and local pride — creating easy-wear, great-feel apparel that fits your everyday adventures. It’s about that laid-back Garden Route energy, wherever you are.
Products & Sizing
How do I choose the right size?
Our fits are true to size and designed for comfort. Check out our size guide on each product page to find your perfect match.
What are your garments made of?
We use different fabrics depending on the feel / look / vibe we are going for. Check out the Product pages for specific detail per item.
How do I care for my OTnq apparel?
Wash cool, hang dry, avoid tumble drying and never iron directly on the print — and your gear will stay looking fresh.
Are your products unisex?
Yes! The Chill vibe Range is – designed for a more relaxed fit.
Orders & Delivery
How long will my order take to arrive?
Orders usually arrive within 3-7 working days anywhere in South Africa, but sometimes we are at the mercy of our delivery partners on this one.
What are your delivery rates?
We keep it simple — delivery is R95 anywhere in South Africa. Free delivery on orders over
R900. Because we’re a local brand, building here, making here — we’d rather keep pricing honest than hide delivery costs inside every item
Do you deliver internationally?
Not just yet — for now we’re focusing on South Africa, but watch this space.
How do I track my order?
As soon as your order’s on its way, you’ll get a tracking link via email or SMS.
Payment & Security
What payment methods do you accept?
We accept all major debit and credit cards, instant EFT, and more — securely processed via trusted local gateways like PayFast, Peach Payments and PayGate.
Is it safe to shop on your site?
Absolutely. All payments are encrypted and processed securely, and your personal information is handled according to our privacy policy.
Returns & Exchanges
What if my item doesn’t fit or I change my mind?
No problem. You can return your item within 7 days as long as it’s unworn and in original condition. Please check our Returns and Refunds policy for all the deets.
What if my item arrives damaged or incorrect?
We’ll sort it out right away — just contact us as found on our Returns and Refunds policy
How do I return an item?
Send an email to returns@otnq.co.za – Please check our Returns and Refunds policy for all the deets.
Resellers, Stockists And Collab's
Do you stock your apparel in any stores?
Not yet, but check back regularly for updates. Right now we are focusing on Online sales
I want to be a Reseller, what must I do?
We are always open to chatting so drop us a mail at resellers@otnq.co.za and we will get back to you as soon as we can.
Do you collaborate with brand ambassadors?
We are always open to chatting so drop us a mail at hello@otnq.co.za and we will get back to you as soon as we can. Remember to include your social media handles, and make sure that your content aligns to our brand values and that you have a significant and engaged following.
Promos & Gifts
Do you offer gift cards?
Not yet, but we’re working on it. Watch this space.
Community & Local Pride
Are your products eco-friendly?
We focus on lasting quality, local sourcing, and mindful production — because sustainability starts with making things that last.
How does OTnq support local?
From design to production, we partner with South African makers and creatives. Every purchase helps keep local ideas and jobs growing.
Contact
How can I reach you?
Drop us a message via our contact page or email hello@otnq.co.za.
You can also find us on Instagram and Facebook — we love seeing your OTnq gear out in the wild!
