Refund and Returns
By supporting local you will look lekker, so we want you to love your purchase. If you’re not completely satisfied though, we’re here to help. It’s important that you follow these steps in order to process successful returns & refunds.
- Eligibility for Returns
You may return items within 7 days of receiving your order.
Items must be unused, unwashed, and in their original condition and packaging, with tags attached.
Sale/clearance items are not eligible for return unless faulty.
Items sent back to us without first requesting a return will not be accepted.
- Process for Returns
Contact us at returns@otnq.co.za with your order number, personal contact information and specify the item / items, to request a return.
We will arrange a courier collection from your address.
Return delivery fees:
If the return is due to a defect or error on our part, we cover the cost.
For size exchanges / change of mind, the return courier fee will be deducted from your refund or payable upfront.
- Refunds & Exchanges
We will notify you once we’ve received and inspected your return, and let you know if the refund / exchange was approved or not.
Refunds are processed to your original payment method within 7 working days after we receive and inspect the returned item. Banks may at times take longer to process the refund back to your payment method.
Exchanges are subject to stock availability.
- Non-Returnable Items
Gift cards and custom/printed-to-order items are not returnable.
Sales items are not eligible for return unless faulty.